Professional Soft Skills

This course helps equips participants with self-awareness skills, which will give them a chance to understand who they are and how that impacts how they manage themselves. It will address the basics regarding emotional intelligence and empathy, dress/appearance, workplace versus social interactions, social mores and other professional etiquette requirements. This course will help managers, supervisors and staff adopt and gain professional communication skills, learn how to handle conflict in their work and daily lives and establish guidelines for communicating internally as well as with external stakeholders.

Learning Outcomes

• Participants will have a clearer appreciation of your personal strengths, weaknesses, thoughts, beliefs, values, habits and motivation.
• Participants will have some tools for standardizing and monitoring online, phone and interpersonal internal and external communication
• Participants will articulate how to project a professional, mutually respectful atmosphere at the workplace.

Target Group

• Officers at Supervision, Managerial and Leadership levels

Mode of Delivery

Self-Paced Learning

Course Structure

• Time (Self) Management
• Public Sector Etiquette
• Effective Communication and Presentation
• Coaching Skills Training
• Conflict Management
• Dealing with Uncertainty