Supervisory Skills

This programme aims to equip newly promoted supervisors with skills and knowledge on various management and leadership models as well as competencies to effectively manage subordinates and teams.

Learning Outcomes

  • Participants will apply the core competencies of people management to achieve desired goals.
  • Participants will apply change management principles and tools to implement and manage change in their departments.
  • Participants will demonstrate foresight in taking action to prevent problems from arising and escalating.
  • Participants will make timely and informed decisions.
  • Participants will apply effective team building skills for effective Public Service delivery
  • Participants will manage work relationships effectively.
  • Participants will effectively manage employee performance.

Target Group

  • Officers appointed into supervisory roles

Duration

5 Days

Mode of Delivery

Physical/Virtual

Course Structure

  • Leadership and Management
  • Delegation
  • Time and Stress Management
  • Change Management
  • Leading High Performance Teams
  • Decision Making and Problem Solving
  • Crisis Management
  • Conflict Management
  • Communicating For Performance
  • Performance Management
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