Business Process Management (BPM)

This programme focuses on training public officers to analyse, design, implement, monitor, and improve business processes within their respective institutions, departments, or ministries. The aim is to satisfy customer needs effectively and timeously through enhanced efficiency and productivity.

Learning Outcomes

  • Participants will understand business processes.
  • Participants will gain business process improvement skills.
  • Participants will design processes that align with business goals and optimise resource use.
  • Participants will demonstrate critical thinking and problem-solving skills.
  • Participants will demonstrate proficiency in developing key performance indicators to monitor, evaluate, and continuously improve business processes.

Target Group

  • Business Process Owners (Heads of Departments, Divisions, and Units)

Duration

5 Days

Mode of Delivery

Physical/Virtual

Course Structure

  • An overview of service delivery in the Public Service
  • Public customer service standards
  • Business Process Management
  • Business process mapping and modelling
  • Methods of Business Process Management
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