Communication Skills
Communication is key in the public sector. This programme improves public servants' verbal and written communication, enabling them to effectively convey messages to colleagues, stakeholders, and the public. The course includes techniques for active listening, clarity in speech, and adapting communication to different audiences.
Learning Outcomes
- Participants will improve verbal and written communication abilities.
- Participants will tailor messages to different audiences for greater impact.
- Participants will practice active listening and providing constructive feedback.
- Participants will enhance interpersonal communication in a public sector setting.
- Participants will communicate complex information clearly and concisely.
Target Group
- C & D Scale Employees
Duration
3 Days
Mode of Delivery
Physical/Virtual
Course Structure
1. Public Speaking- Managing stage fright
- How to speak in a memorable way
- Crafting a speech
- Choosing the appropriate presentation mode
- Ethics of the public speaking as a vocation
- Handling the Question and Answer session
- Purposes of reports
- Basic elements of a report
- Marks of a well written report
- Types of reports
- Purposes of minutes
- Types of reports
- The roles of the chairperson in relation to minutes
- How to deal with challenges of writing minutes
- Appropriate ways of writing documents associated with minutes