Office Management
Office management involves efficiently administering, coordinating, and organising work within an office environment. Without an effective office operation, managers, executives, and office personnel may be distracted from their core roles, reducing their contribution to organisational goals. Today’s office workers must be able to cope with change and, where possible, create it. There is therefore a need for office personnel to understand current concepts that influence how office work can be managed efficiently and effectively in today’s world of work.
Learning Outcomes
- Participants will explore and understand best practices, roles, and contributions that office personnel make in support of organisational goals.
- Participants will appreciate the importance of working relationships within the office environment.
- Participants will demonstrate multiple office responsibilities that contribute to professional administrative and management competence.
- Participants will appreciate workplace trends that affect how modern offices function.
Target Group
- C1 – D2 scale officers performing office management duties
Duration
2 Days
Mode of Delivery
Physical/Virtual
Course Structure
- Roles and Responsibilities of Office Managers
- Best office practices
- Office manager responsibilities
- Executive responsibilities
- Office operations responsibilities
- Changing business environment and current office trends
- Changing roles of office operators
- The working relationships
- The importance of relationships
- Relationships with the boss, colleagues, and clients
- Office communication and meetings
- Personal organisation
- Communication and interpersonal skills
- Managing time and prioritising structures
- Action planning
- Office organisation and efficiency
- Managing workload stress
- Professional growth
- Professionalism
- Anticipating needs
- Integrity in the office