Protocol and Etiquette

This programme focuses on teaching public service officers government protocols as well as appropriate behaviours, customs, and formalities required for professional and social interactions, particularly within business and official contexts.

Learning Outcomes

• Participants will have increased confidence in formal settings such as business meetings and staff functions through understanding when and how to apply appropriate behaviour and protocol.
• Participants will learn how to navigate hierarchical structures with tact and respect, ensuring proper deference and adherence to established procedures in both social and business contexts.
• Participants will learn how to manage complex social situations with grace and foster positive professional relationships.

Target Group

• All public officers

Duration

3 Days

Mode of Delivery

Physical/Virtual

Course Structure

• Order of precedence and honorifics
• Botswana National Order of Precedence
• Flag protocol and other national symbols
• Red carpet protocol
• VIP lounge protocol
• Receiving line protocol
• Hosting Heads of State and other dignitaries

• Service etiquette
• Office etiquette
• Serving dignitaries and special customers (e.g. elderly persons and People Living with Disabilities – PWDs)
• Cultural sensitivities
• Diversity – respect for diversity
• Cultural practices and beliefs – similarities and taboos
• Communication – cultural sensitivities
• Religious understanding
• Dress code and personal grooming
• Gifts
• Interpersonal relations
• Business socialising
• Dining and table etiquette
• Greetings and introductions