Productivity Development

These are programmes aimed at capacitating the public officers with productivity skills that enable them to perform or deliver services at optimal levels. The programmes are delivered under several domains:

Business Process Management(BPM)

The programme focuses on training public officers how to analyse, design, implement, monitor and improve business processes within their respective institutions, departments or ministries in order to satisfy customer needs effectively and timeously through enhanced efficiency and productivity.

Work Improvement Teams Strategy

The programme typically focuses on developing skills and strategies needed to manage teams. It is aimed at improving workplace efficiency, productivity and overall performance. In other words, it promotes the installation of employee-led teams for the sole purpose of improving performance and...

Protocol and Etiquette

This programme focuses on teaching public service officers proper behaviours, customs and formalities for professional and social interactions, often within business contexts.

Balance Scorecard

The programme aims to build capacity among public officers in the use and implementation of the Balanced Scorecard (BSC) as a performance management tool.

Performance Measurement

The performance measurement programme aims to equip managers and supervisors with the knowledge to develop and monitor SMART objectives.

⫷ COURSES