Corporate Support

Project Management

This programme equips public servants with essential tools and techniques to effectively plan, execute and monitor projects in the public sector.

Finance for Non-Finance Managers

The programme equips managers who do not have a formal background in finance with skills and knowledge to read and interpret financial data and information for effective decision making.

Basic Accounting

Basic Accounting introduces public servants to essential accounting principles, such as bookkeeping, recording and interpreting financial transactions accurately, preparing basic financial statements such as income statements and balance sheets,

Revenue Management

Revenue Management focuses on effective strategies for maximising and managing public sector revenues.

Budgeting in the Public Sector

The programme is designed to help public servants understand the budgeting process within government institutions. It covers topics such as fiscal planning, resource allocation, budget monitoring and aligning budgets with policy objectives.

Communication Skills

Communication is key in the public sector. This programme improves public servants' verbal and written communication, enabling them to effectively convey messages to colleagues, stakeholders and the public.

Report Writing

Report Writing programme enhances public servants' ability to produce clear, concise and well-structured reports. Participants will learn how to organize information, use appropriate language and present data effectively to communicate findings,

Public Speaking

Public Speaking prepares public servants to speak confidently and persuasively in front of an audience. The programme covers speech preparation, effective delivery techniques, managing public speaking anxiety and engaging an audience;

Telephone Etiquette

This programme teaches public servants professional telephone manners, focusing on how to handle calls efficiently and courteously. Participants will learn how to handle inquiries, transfer calls, manage difficult conversations and ensure a positive public service image through telephone interactions.

Presentation Skills

The Presentation Skills programme enables public servants to create and deliver engaging presentations. Participants will learn how to structure presentations, use visual aids and technology effectively and develop confidence in their delivery to clearly communicate information to colleagues,

Records Management

The Records Management function is crucial for maintaining accurate and secure public records. This programme teaches public servants how to manage records efficiently, ensure compliance with legal and regulatory standards and implement systems for recordkeeping, archiving and information retrieval to support government operations.

Customer Service

As part of the public service drive to achieve excellence, there is a need for all public officers to be more customer focused in delivery of services, including making use of their inter-ministerial relationships for enhanced service delivery.

Office Management

Without an effective office operation, managers, executives and office personnel in general will be distracted from their main purpose and role and their level of contribution to the business goals will be diluted.

⫷ COURSES